cancellation policies

CLASS CANCELLATION POLICY

Class registrations can be canceled within the app or by logging in to your account on our website. We do not accept class cancellations by phone, text, socials, or email.

There is NO CHARGE if you cancel a class through your account IN THE APP or ONLINE at least 5 hours before your class begins.

If you booked a class with a class credit and you late-cancel or no-show, your credit will be forfeited.

If you booked a class with an unlimited membership and you late cancel or no-show, a $15 fee is charged to you.

APPOINTMENT/SERVICE CANCELLATION POLICY

Appointments/SErvices can be canceled within the app or by logging in to your account on our website. If you cancel an appointment with less than 48 hours' notice, or do not attend, you forfeit the full appointment fee. We do not accept appointment/service cancellations by phone, text, socials, or email.

WORKSHOP CANCELLATION POLICY

because our Workshop partners are independent businesses, and each experience is planned based on the number of registered guests, registrations are refundable up to 14 days before the event with written notice and reply confirmation via email. We do not accept workshop cancellations by phone, socials, or text.

Cancellations within 14 days of the event are non-refundable and cannot be transferred to a different experience.

If you do not attend a workshop you have registered for, for any reason, your registration fee is forfeited.

Retreats and special events are subject to the cancellation policy listed in the event description.

MEMBERSHIP CANCELLATION POLICY

Payment for credits and memberships is non-refundable.

memberships may be cancelled with 30 days’ advance written notice after the applicable minimum commitment term has been fulfilled. Cancellation requests must be submitted in person at the studio or in writing via email. We do not accept membership cancellations by phone, socials, or text.